School Window Customer Admin Portal Terms and Conditions

Welcome to the School Window Customer Admin Portal. By accessing, seeking to access and/or utilizing the School Window Customer Admin Portal and services (collectively “The Services”) you (“Client”) agree to comply with and be bound by the following terms and conditions (“Terms and Conditions”).


1. Acceptance of Terms


By subscribing to, utilizing or attempting to utilize the Services, Client confirms that it has read, understood, and agrees to be bound by these Terms and Conditions. This Agreement shall govern Client’s access to and use of the Services, whether directly or through authorized personnel, contractors, or third-party integrators.

2. Services Provided


School Window provides, through a Software as a Service (SaaS) framework, a secure digital platform to facilitate the electronic collection and processing of payments from constituents on behalf of Client, as well as related administrative and reporting functionality as agreed in writing between the parties.

The End-User acknowledges that certain functionality of the Licensed Items may be accessed or operated by minors under the End-User’s supervision, including but not limited to point-of-sale (POS) payment processing, order entry, or customer-facing retail interactions.

The Principal makes no representations or warranties regarding the suitability of the Licensed Items for use by minors and expressly disclaims any liability for any acts, omissions, misconduct, errors, or misuse of the Licensed Items by minors.

The End-User is solely responsible for supervising and managing any use of the Licensed Items by minors, including but not limited to compliance with applicable child labor laws, employment or volunteer policies, training requirements, and the collection of any necessary parental or guardian consents. The End-User further agrees that it shall not permit minors to use the Licensed Items except under the direct supervision and control of the End-User or its authorized personnel.

The End-User agrees to indemnify, defend, and hold harmless the Principal, its affiliates, officers, employees, and agents from and against any and all claims, losses, damages, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising from or related to the use of the Licensed Items by minors.

3. Client Responsibilities


In using The Services, Client agrees to:

  • Ensure all applicable accounts, billing, and contact information related to Client’s use of the Services is accurate, timely, complete and kept current.
  • Promptly notify School Window of any changes to such information or any suspected unauthorized access to the Services.
  • Maintain proper internal controls and user management procedures for any personnel or third parties authorized to access the Services on Client’s behalf.
  • Comply with all applicable federal, state, and local laws and regulations in connection with its use of the Services.

4. Document Upload and ADA Compliance


Client acknowledges and agrees that, to ensure compliance with the Americans with Disabilities Act (“ADA”) and related accessibility standards, all documents and materials intended for publication through the Services must be uploaded exclusively through the Image Library tool within the School Window Customer Admin Portal.

Email submissions or any other alternative submission methods will not be accepted.

Client further acknowledges and agrees that:

  • Only the following file types are accepted for publication through the Services: PDF, XLS, XLSX, DOC, DOCX, JPG, JPEG, PNG, and GIF (collectively, “Submitted Documents”).
  • All Submitted Documents must conform to ADA accessibility standards applicable to electronic communications and digital content.
  • Any Submitted Documents that do not meet ADA accessibility requirements may be rejected, withheld, or subject to correction prior to publication.
  • Client bears sole responsibility for ensuring that its Submitted Documents comply with all applicable accessibility, usability, and non-discrimination requirements.
  • By logging into and using the Services, Client expressly represents and warrants that all PDFs and other Submitted Documents uploaded into the system are ADA compliant.
  • School Window reserves the right, but not the obligation, to review Submitted Documents for compliance and to require correction or resubmission of any non-compliant materials before publication.

Failure to comply with the foregoing requirements may constitute a material breach of these Terms and Conditions and may result in suspension or limitation of access to the Services until compliance is achieved.

5. Prohibited Use


In using The Services Client agrees not to:

  • Use the Services for any purpose other than those expressly authorized in this Agreement.
  • Reverse engineer, attempt to benchmark, interfere with, or disrupt the integrity, security, or performance of the Services.
  • Permit unauthorized parties to access the Services.

School Window shall pursue all legal remedies to protect against and recover from damages resulting, directly or indirectly, from any and all such prohibited activity.

6. Data Classification and Sensitive Information


Certain Licensed Items may include functionality that allows the End-User to designate specific fields as containing sensitive personal information, including but not limited to Social Security Numbers, driver’s license numbers, dates of birth, financial account information, or protected health information (“PHI”).

Where such fields are accurately designated by the End-User, the Principal may implement additional security measures such as masking, redaction, restricted access, or other commercially reasonable data-protection controls designed to safeguard such information.

The End-User is solely responsible for identifying and designating any data fields that collect sensitive information. The Principal shall have no liability for the unauthorized disclosure, misuse, mishandling, or failure to safeguard sensitive data that was not properly designated by the End-User.

If the Licensed Items are used to collect or process PHI, the End-User acknowledges and agrees that the services are not intended to be compliant with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) unless and until the Parties have executed a separate Business Associate Agreement (“BAA”). In the absence of such a BAA, the Principal disclaims any representation that the services satisfy HIPAA obligations.

7. Communication and Notifications


School Window may provide system notifications, reports, alerts, or service updates to designated Client contacts.

Client consents to designated Client contacts receiving communications from School Window electronically via email, through School Window website, or other electronic notification means. It is Client’s sole responsibility to ensure that such contact information is accurate and up-to-date.

8. Representations and Warranties


By using The Services, Client represents and warrants that Client has the legal authority to enter into the Terms and Conditions herein.

Client agrees that any breach of the foregoing representations and warranties constitutes a material breach of these Terms and Conditions.

School Window represents and warrants that it will:

  • Provide the Services in a professional manner consistent with industry standards.
  • Implement and maintain reasonable administrative, technical, and physical safeguards to protect Client data.

Except as expressly set forth, School Window disclaims all other warranties.

9. Indemnification – reCAPTCHA and Third-Party Tools


The Services may incorporate reCAPTCHA or similar third-party verification services for security purposes. Client acknowledges that such services are provided and controlled by third parties and are governed by their own terms of service and privacy policies.

Client agrees to indemnify, defend, and hold harmless School Window, its officers, directors, employees, agents, affiliates and successors ("Indemnified Parties") from and against any and all claims, demands, suits, liabilities, damages, losses, costs, and expenses, including reasonable attorneys ’fees, arising out of or related to: (a) Client’s use or integration of reCAPTCHA or similar third-party tools into its systems; (b) any data collected, processed, or analyzed by such third-party tools in connection with Client’s use of the Services; (c) Client’s failure to disclose the presence or terms of such tools to its constituents or users, where required by applicable law; or (d) Client’s intentional removal of reCAPTCHA or similar third- party tools from the Services or Client’s systems.

School Window disclaims any warranties, express or implied, as to the functionality or accuracy of third-party verification tools.

10. Indemnification – Client Provided Graphics


If Client provides any logos, graphics, images, or visual materials (“Client Graphics”) to be incorporated into the Services or any public-facing webpages or communications, Client represents and warrants that the use of the Client Graphics does not infringe upon the intellectual property rights or any other rights of any third party or, in the alternative, Client has obtained all necessary rights, licenses, and permissions to use such Client Graphics.

Client agrees to indemnify, defend, and hold harmless Indemnified Parties from and against any and all claims, demands, suits, liabilities, damages, losses, costs, and expenses, including reasonable attorneys ’fees, arising out of or related to any allegations or assertions that the Client Graphics infringe upon, misappropriate or violate any third party’s intellectual property or proprietary rights.

Except in the case of willful misconduct or gross negligence on the part of School Window, its officers, directors, employees, agents, affiliates and successors, whether in contract, tort, or otherwise, arising out of or in connection with this Agreement or the use of the Client Graphics shall not exceed the total fees paid by the Client to School Window under this Agreement and any executed service agreements, schedules, or addenda.

11. Indemnification – Client Modifications to Industry Compliance Protocols


If Client requests that School Window modify, add to, bypass, omit or remove any existing data security features, restrictions, or protocols that are part of School Window’s standard compliance with PCI DSS, HIPAA, or other industry-standard security frameworks (“Industry Compliance Protocols”), processes or requirements, Client does so at its own risk.

Client acknowledges that such modifications may increase the risk of unauthorized access, data breaches, misuse of information or other security incidents and Client assumes full responsibility for the risks and consequences of those requested modifications.

Client agrees to indemnify, defend, and hold harmless Indemnified Parties from and against any and all claims, demands, suits, liabilities, damages, losses, costs, and expenses, including reasonable attorneys ’fees, arising out of or related to:

  • School Window’s implementation of Client’s requested changes to Industry Compliance Protocols;
  • Any breach of security, unauthorized access, or misuse of information resulting from such changes;
  • Client’s failure to comply with any applicable legal, regulatory, or industry- standard requirements in connection with such changes.

In the event of a data breach arising from School Window’s honoring of Client’s requested modifications, Client shall also be responsible, at its own expense, for defending any claims brought against School Window and shall select and control legal counsel in coordination with School Window.

This section shall survive the termination or expiration of this Agreement for a period of two (2) years following the last date Client uses the Services.

12. Waiver of Liability


Client acknowledges and agrees that School Window is not liable for delays or failures in payment processing resulting from errors in Client-submitted data, constituent payment information, or third-party systems outside School Window’s control.

School Window’s obligations are limited to those expressly stated herein or in any separately executed agreement.

13. Changes to Terms and Conditions


School Window reserves the right to modify these Terms and Conditions or its policies relating to The Services at any time and in its sole and absolute discretion. The most up-to-date version of these The Terms and Conditions may be found at www.schoolwindow.com. User’s continued use of The Services after any and all such changes shall constitute User’s consent to comply with and be bound by such changes.

14. Miscellaneous


These Terms and Conditions and any disputes arising hereunder shall be governed by the laws of the State of Georgia without regard to its conflict of laws provisions. Client consents to the personal jurisdiction and venue of the state or federal courts located in Atlanta, Georgia.

No information set forth in any other document or communications shall add to or vary these Terms and Conditions.

If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect.

These Terms and Conditions, together with any executed service agreements, schedules, or addenda, constitutes the entire understanding between School Window and Client.